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Frequently Asked Questions

Below are some frequently asked questions regarding Hill Crest Behavioral Health Services. If you require additional information or have questions not addressed here, please call 205-833-9000 or 800-292-8553, and our staff will be happy to assist you.

There is no set length of stay for patients at Hill Crest. Stays are based on individual needs and typically range from 5 to 14 days. The treatment team,which includes an attending psychiatrist, assesses patients within 24 hours of admission. The team makes an initial determination about the course of care for each patient, and develops a care plan and an anticipated length of stay.

The assessment is provided at no charge. A specially-trained counselor will meet with you (and your family, if appropriate), to help determine the appropriate level of care.

Hill Crest Behavioral Health Services accepts Medicare, Alabama Medicaid, TRICARE®, Blue Cross/Blue Shield and Most Commonly Accepted Insurance Providers.

The following is a list of clothing items that are deemed inappropriate and will not be allowed:

  • No bare midriffs
  • No skirts or shorts more than 4″ above knee
  • No clothing with reference to drugs, alcohol, bands or individuals associated with the same
  • No backless shirts
  • No low cut or sheer/see-through blouses or clothing
  • No spaghetti straps or tank tops
  • No baggy shorts or pants
  • No low rise jeans, pants or shorts
  • No excessively tight clothing
  • Undergarments should not be showing
  • Any other item deemed inappropriate by an administrator

The following is a list of unacceptable (contraband) items that are not permitted:

  • Food, snacks, energy drinks or gum
  • Electrical devices of any kind, other than curling irons and blow dryers
  • Cigarettes and other tobacco products
  • Lighters, matches or any device that produces a flame
  • Candles, incense or any decorative items that burn
  • Weapons of any kind (knives, guns, chains, razors, scissors, etc.)
  • Alcohol of any kind
  • Racial or religious “hate” symbols or paraphernalia
  • Any item that can be used for self-mutilation
  • CDs, cassette tapes or recordings
  • Laptops, iPods, cell phones, stereos, DVDs and DVD players
  • Metal coat hangers
  • Nail polish

Help is Just a Phone Call Away

Hill Crest Behavioral Health Services’ professional staff are here to help. Call 205-833-9000 or 800-292-8553 for a no-cost, confidential assessment 24 hours a day, 7 days a week. If you need immediate medical assistance, contact 911 or seek the nearest emergency room.